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Live Latency Dashboard
Our Latency Dashboard monitors connection speeds in real-time on select Middle Eastern and European gaming servers.
To access this feature, you'll need to subscribe to one of our UGaming plans.
Live Latency Dashboard
Our Latency Dashboard monitors connection speeds in real-time on select Middle Eastern and European gaming servers.
To access this feature, you'll need to subscribe to one of our UGaming plans.
Your UGaming Questions, Answered!
How does the Gaming Booster in my UGaming package improve gaming traffic?
The Gaming Booster automatically detects and prioritizes gaming traffic on Umniah’s network. This ensures your games run smoothly, with faster response times and minimal lag, even when other devices are using the internet!
What are the differences between Alpha, Gamma, and Omega plans?
Alpha: Designed for casual gamers. Delivers stable speeds and reliable latency.
Gamma: Great for competitive gamers. Offers enhanced speeds and routing.
Omega: Best for pro-level performance and a Netgear Nighthawk RX1000 gaming router.
How does the Latency Dashboard work and how do I access it?
Once you subscribe to UGaming, you'll receive a welcome SMS with a link to create your dashboard account. Through this dashboard, you'll access latency tracking, claim submission, and support tools. The UGaming platform allows you to monitor real-time latency to Middle Eastern and European servers for your favorite games.
What happens if my latency is too high?
We got you! If latency stays above the threshold for over 2 consecutive hours, you’ll automatically become eligible for a 5 JD monthly refund, claimable directly through the dashboard. No documents needed!
If your claim is approved, the 5 JD refund will be automatically applied to your next monthly bill, no extra steps needed.
Which games are optimized and what latency should I expect?
UGaming packages are optimized for popular games like Call of Duty, FIFA, PUBG, Fortnite, Valorant, League of Legends, and many more! Depending on your server region, latency typically ranges:
- Europe: 63–95 ms
- Middle East (Bahrain): 35–55 ms
- Middle East (Dubai): 45–65 ms
| Game | Europe (ms) | ME - Bahrain (ms) | ME - Dubai (ms) |
| Valorant | 63–95 | 35–55 | 45–65 |
| Rainbow Six Siege | 63–95 | 35–55 | 45–65 |
| EA Sports FIFA | 63–95 | 35–55 | 45–65 |
| Counter Strike | 63–95 | — | 45–65 |
| Call of Duty | 63–95 | 35–55 | — |
| League of Legends | 63–95 | 35–55 | — |
| Fortnite | 63–95 | 35–55 | — |
| PUBG | 63–95 | 35–55 | — |
| Apex | 63–95 | 35–55 | — |
| Battlefield | 63–95 | 35–55 | — |
| Roblox | 63–95 | — | — |
| Dota | 63–95 | — | — |
| Overwatch | 63–95 | — | — |
| Halo Infinite | 63–95 | — | — |
| Minecraft | 63–95 | — | — |
Is the Gaming Booster a one-time add-on or does it renew automatically?
The booster is built into the UGaming package by default. It is automatically renewed monthly as part of your subscription. No need to activate it each time!
Is the UGaming package suitable for browsing, streaming, and downloads?
Absolutely. While it’s optimized for online gaming, UGaming also delivers a powerful experience for 4K streaming, HD video calls, and heavy downloads - making it great for the entire household.
How do I contact gaming support?
You can reach our dedicated gaming support team through the following contact options:
From Umniah Lines: 1312
From Other Networks: 0788001312
Once I claim my refund, where can I find it?
Once your 5 JD refund is claimed, it will be automatically applied to your next monthly bill. You don’t need to do anything else, just check your upcoming invoice to see it reflected.
How do I read my live latency chart?
The chart shows your current latency to gaming servers in Europe, Dubai, and Bahrain. Colored zones help you understand whether your latency is within the safe range. If the values go above the threshold line for over two hours, you may be eligible for a refund.
