Frequently Asked Questions

Yes, your payment information is secure. We use industry-standard encryption and secure payment gateways to protect your data.

Yes, all products offered on our platform are sourced from reputable and trusted brands to ensure quality and reliability.

Yes, our products come with an official supplier’s warranty. For warranty details, please refer to the warranty card included with the product or our Call Center on 1333 or 0788001333.

You can track your order by visiting the received link, or from the track order section on our eShop home page, where you’ll find real-time tracking information.

Orders can be modified before they are processed and shipped. Please contact Call Center on 1333 or 0788001333 as soon as possible to request any changes.

You can cancel your order before shipping by contacting Call Center on 1333 or 0788001333.

Please refer to our Return Policy for full details.

Prices displayed at the checkout are inclusive of tax. Prices displayed before checkout may be exclusive of tax for certain Umniah services.

You can reach us on our social media channels, via our Call Center on 1333 or 0788001333, or by visiting any Umniah retail store.

Currently, we only offer shipping within the Hashemite Kingdom of Jordan.

If you receive a damaged device, please contact the supplier’s technical center directly. You can find a list of suppliers and their contact numbers in our Return Policy. For incorrect items, please contact our Call Center on 1333 or 078801333.